This Privacy Policy governs the information collection, use, storage, and disclosure practices of UnlockLife Sciences & Technologies Private Limited (formerly known as GoodPals Technologies Pvt Ltd) (hereinafter referred to as the "Company", "we", "us", or "our"). This Privacy Policy applies to the domain names www.unlocklife.today and www.unlocklife.ai, our mobile applications, our digital AI companion services, messaging platforms, voice calls, and online or offline community events hosted at our premises or other organized venues (collectively referred to as the "Services" or "Platform").
We recognize that visitors and users of our Services are concerned about the information they provide to us. This Privacy Policy has been developed to address those concerns and to establish legally binding parameters regarding data privacy. By accessing, browsing, or utilizing any of our Services, or by communicating with our Artificial Intelligence (AI) or human personnel via any medium (app, website, messaging, or call), you expressly acknowledge that you have read, understood, and agreed to be bound by all the terms of this Privacy Policy and our Terms and Conditions. If you do not agree to these terms, you must immediately cease use of the Services.
The Company reserves the right to review and amend this Privacy Policy periodically. Any revisions shall be effective immediately upon being posted on our Platform. You are advised to review this page periodically to remain informed of the latest version. Your continued use of the Services after the effective date of such revisions shall constitute your legally binding acknowledgment and acceptance of the revised Privacy Policy.
We collect various categories of data to provide and improve our Services, including Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII).
Personally Identifiable Information (PII) and Sensitive Data: PII refers to data that identifies a specific User. When you engage with our Services, create an account, or participate in community events, we may require you to provide specific information. This includes, but is not limited to:
We use Personally Identifiable Information to provide products to you, enhance the operation of the Website, improve our marketing and promotional efforts, analyze Website use, improve our product offerings, to personalize your experience and to understand how our Users as a group use the services and resources provided on our Site and to provide you a better experience. For example, if you send our customer service an email we may use your comments and feedback to tell others about our services, and may post your comment in our marketing materials or on our Website. Also, if you use our Website to send information or a product to another person, we may store your personal information, and the personal information of any recipient. We may use that other person's contact information to allow him or her to view and accept your gift or to allow the recipient to access the information you sent. We may also use your Personally Identifiable Information to run a promotion, contest, survey, post on or other Site features and to send Users information they agreed to receive about topics we think will be of interest to them. Further, we may use your email address to respond to your inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. In addition to this, your Personally Identifiable Information may be used to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Website Terms of Use and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities.
Uses of PII: We utilize PII to deliver the Services, personalize your experience, enhance platform operations, troubleshoot disputes, and provide customer support. Furthermore, the Company continuously trains its Artificial Intelligence models to improve conversational efficacy. We strictly utilize only redacted conversational data for AI training purposes. All PII (such as real names, addresses, and financial data) is stripped from the context before it is utilized for machine learning.
Non-Personally Identifiable Information (Non-PII): Non-PII is information that does not identify a specific End User. This includes the Uniform Resource Locator ("URL") of the website you visited prior to our Platform, the URL you visit subsequently, your browser type, and your Internet Protocol ("IP") address. We use Non-PII to troubleshoot, administer the Platform, analyze demographic trends, and cooperate with law enforcement activities.
The Company expressly warrants that it NEVER sells, trades, or rents your Personally Identifiable Information or conversational data to third parties, data brokers, or advertisers. We may only share your PII under the following strictly defined exceptions:
Authorized Third-Party Service Providers: We utilize secure, third-party infrastructure (e.g., cloud storage servers, generic messaging platforms, telecommunications providers, and payment gateways) to operate the Services. We may share your PII with these providers solely to the extent necessary to deliver the Services, process payments, and ensure secure communication.
Legal and Regulatory Compliance: We reserve the right to disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may also disclose PII to law enforcement agencies or others to enforce our Terms and Conditions, investigate fraud, or protect the rights, property, or personal safety of the Company, our users, or the general public.
We may disclose or share aggregated, Non-PII with partners, affiliates, and third-party analytics providers. This data consists only of general summaries of user activities and volume statistical information utilized to administer and improve the quality of our Services. Such data is wholly owned and used by the Company.
You maintain the right to access, edit, and update the PII you provide to us. You may modify your PII by accessing your account through your secure login credentials or by contacting our support team. We request that you promptly update your information if it changes to ensure uninterrupted service.
Cookies: "Cookies" are small text files stored by your browser on your device's hard drive. The Company utilizes cookies to customize your experience, save time, authenticate your identity, and track User interests. Cookies allow us to collect Non-PII, such as page visits and link clicks. You may modify your browser settings to decline cookies; however, doing so may render certain parts of the Services inoperable. You may also encounter cookies placed by third parties on certain pages; we do not control third-party cookie usage.
Other Tracking Devices: We may utilize industry-standard technologies such as pixel tags and web beacons to track Platform usage and email engagement. These devices generate Non-PII notices of specific actions (e.g., opening an email) and allow us to measure traffic, user behavior, and promotional performance.
The Company adopts commercially reasonable security practices, data collection, storage, and processing protocols to protect your PII against unauthorized access, alteration, disclosure, or destruction. All Personally Identifiable Information (PII) and sensitive conversational data are strictly encrypted both in transit and at rest utilizing industry-standard cryptographic protocols (including Secure Socket Layer (SSL) encryption). Access to your encrypted data is strictly limited to authorized Company personnel and contractors bound by confidentiality agreements.
While the Company strives to ensure the security of your data via encryption and other robust measures, no method of transmission over the Internet or electronic storage is entirely secure. Accordingly, we cannot guarantee absolute security, and you transmit your data to us at your own risk. The Company shall adopt reasonable security practices as mandated under applicable Indian laws; provided, however, that your right to claim damages shall be strictly limited to statutory damages under the Information Technology Act, 2000. You hereby explicitly waive and release the Company from any claims of consequential, incidental, or punitive damages under contract or tort.
We may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, UnlockLife is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. UnlockLife is not liable for any loss or injury caused to You as a result of You providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).
We release information when we believe release is appropriate to comply with the law; enforce or apply our terms of use and other agreement. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.
This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you review the website's privacy policy. We are not responsible for the policies or practices of third parties.
Children and Minors: The Services are explicitly designed for adults, specifically seniors. Individuals under the age of eighteen (18) ("Minors") are legally incompetent to contract under the Indian Contract Act, 1872, and are strictly prohibited from utilizing the Services or interacting with the AI. Accounts must be created and managed by an adult (18 years or older), either for their own use or on behalf of a consenting senior family member. We do not knowingly collect Personally Identifiable Information from Minors.
Public Areas and Events: The Company may provide online groups or offline community events where Users communicate with others. Any information you voluntarily disclose in these environments becomes accessible to other participants. The Company assumes no liability for the collection, dissemination, or misuse of your personal information by other Users resulting from your participation in these public or community areas.
If you wish to opt out of receiving promotional communications, marketing emails, or if you wish to request the permanent deletion of your Personally Identifiable Information from our systems, please submit a formal written request via email to hello@unlocklife.today.
In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any grievances, concerns regarding your data privacy, or wish to opt-out of communications or request data deletion, please contact our Grievance Officer / Support Team at:
Email: hello@unlocklife.today
Phone: +91-9898958411
Corporate Office (for correspondence): 104, Salister, Rajpath Rangoli Road, Ahmedabad - 380054, Gujarat, India.
Registered Office: 4, SUHAS SOCIETY, HARNI ROAD, Harni Colony, Vadodara, Vadodara- 390006, Gujarat, India